TRAINING FAQS

How do I register?

Visit our course schedule or course catalog to choose an upcoming class and select "Register." Read our How to Register Guide for more instructions.

What if I cannot make it to a class that I’ve registered for?
If you need to cancel or reschedule, we request that you give us notice of four (4) business days before the start of your class so that we may plan appropriately and accommodate other students. Failure to notify us of your intent to cancel will result in the forfeiture of the training seat.
Do you ever cancel training classes?
Please note that if a class does not meet the minimum registration requirements, we reserve the right to cancel. Students will be notified no less than five (5) days prior to the class start date if their class has been canceled.
What knowledge do I need before taking one of your training courses?
Prerequisite knowledge is listed on each individual training course description page. We assume all students registering for classes meet the posted prerequisites. If you have any questions, please reach out to training@hawkridgesys.com.
What do I do if a class is full?
You can request to be put on a waitlist. If/when a seat opens in a requested class, Hawk Ridge Systems will contact you. Seats are made available first come, first served. If you want to guarantee your spot in a class, we recommend that you also register for an open spot at a later date, if available.
Can I register for a waitlist class AND an open class at the same time?
Yes, we encourage all waitlisted students to register for an open class as well to ensure your spot. If you make it into the waitlisted class, we will cancel your future registration.
What do I do if I can't find the course I’d like to take?
We regularly add classes to our training calendar, so be sure to check back often or contact us at training@hawkridgesys.com to get started.
I registered but haven't gotten a confirmation email. When should I expect it?
Our team manually processes registrations once we confirm payment has been made or credits are available. If no payment or credits are found, we will contact your account manager to reach out to you to obtain payment. Once payment is in, we will confirm your registration.
What should I use as my payment method?

Purchase Order - You are sending a new purchase order for this training
Credit Block - You have an existing Training Credit Block
Training Pass - You have an existing Training Pass of any kind
Previous Purchase - You have previously sent a purchase order for this training
Rescheduling - You need to or already have canceled a training date and are signing up for a new date
Elite Training Credit - You have existing Elite Training Credits available
Other - Please Contact Me - You want more information on purchasing options

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