All Your Answers

Training FAQs

Registration

How do I register?

What if I cannot make it to a class that I’ve registered for?

If you need to cancel or reschedule, we request that you give us notice of four (4) business days before the start of your class so that we may plan appropriately and accommodate other students. Failure to notify us of your intent to cancel will result in the forfeiture of the training seat.

Do you ever cancel training classes?

Please note that if a class does not meet the minimum registration requirements, we reserve the right to cancel. Students will be notified no less than five (5) days prior to the class start date if their class has been canceled.

What do I need before taking one of your training courses?

Prerequisite knowledge is listed on each individual training course description page. We assume all students registering for classes meet the posted prerequisites. If you have any questions, please reach out to [email protected].

What do I do if a class is full?

You can request to be put on a waitlist. If/when a seat opens in a requested class, Hawk Ridge Systems will contact you. Seats are made available first come, first served. If you want to guarantee your spot in a class, we recommend that you also register for an open spot at a later date, if available.

Can I register for a waitlist class AND an open class?

Yes, we encourage all waitlisted students to register for an open class as well to ensure your spot. If you make it into the waitlisted class, we will cancel your future registration.

What do I do if I can't find the course I’d like to take?

We regularly add classes to our training calendar, so be sure to check back often or contact us at [email protected] to get started.

I registered but haven't gotten a confirmation email

Our team manually processes registrations once we confirm payment has been made or credits are available. If no payment or credits are found, we will contact your account manager to reach out to you to obtain payment. Once payment is in, we will confirm your registration.

What should I use as my payment method?

Purchase Order – You are sending a new purchase order for this training
Credit Block – You have an existing Training Credit Block
Training Pass – You have an existing Training Pass of any kind
Previous Purchase – You have previously sent a purchase order for this training
Rescheduling – You need to or already have canceled a training date and are signing up for a new date
Elite Training Credit – You have existing Elite Training Credits available
Other – Please Contact Me – You want more information on purchasing options

Purchasing

How do I purchase training?

You may purchase directly through our website via credit card by visiting the course catalog, course schedule, or Training Passes pages. You may also send a purchase order via your company’s Account Manager. Not sure who your Account Manager is? Reach out to [email protected] and we will get you connected.

Do training credits expire?

Yes, all training credits expire one year from the purchase date. We will send you reminders via email about your expiration date and remaining credits.

Can I split a Training Pass with a coworker?

No, Training Passes are intended for one user only.

Can my coworker use my Credit Block or Elite Training Credits?

Yes, credit blocks and Elite Training Credits may be shared by users. Training Passes are single-user only.

I purchased a Training Pass or Credit Block, when can I register?

You may begin registering immediately. We will hold your spot and send the confirmations as soon as the purchase has been accepted.

I purchased a course, do I need to register as well?

If you purchased one seat for yourself, we will register you for the course and you will receive a confirmation as soon as the purchase has been processed. If you purchased multiple seats or purchased on behalf of another student, please submit registrations for each student.

I changed my mind on a class I purchased, can I get a refund?

All training sales are final. For any purchasing issues or concerns, please contact your Account Manager.

How do I check on my past purchases or credit balance?

Reach out to your Account Manager or email us at [email protected] for a credit balance check.

General

What if I don’t have access to SOLIDWORKS?

Yes, we can provide access to the latest version of SOLIDWORKS and any other software required for your class through a Virtual Desktop. If you’d like to use your own license, either current year or previous year, you are welcome to do so. If you are using your own license, you will need to download the fileset. Your instructor will direct you how to access course specific file.

How do I access my class?

Watch: How to Access Your Hawk Ridge Systems Training

Will my class have a live instructor?

Yes, all of our online classes feature a live instructor who will be able to assist with your questions and give insight and tips for your application.

What is a Virtual Classroom?

A virtual classroom is an online learning environment that allows for live interaction between the instructor and students. Our virtual classrooms include a video conferencing tool to allow students and instructors to screenshare, speak, and answer questions, much like an in-person class.

What is a Virtual Desktop?

A virtual desktop is a browser-based tool that allows you to access the most current version of SOLIDWORKS and all other software required for our training courses. Training files are also included in the virtual desktop.

What do I do if I have a question during class?

You may use the “Raise Hand” feature or message your instructor using the chat feature.

Yes. However, this is not required. Check in with your instructor if you’d like to share your screen.

Do I need anything for the day of training?

You will need the following:

Access to the Virtual Training Platform
Go To Meeting application or web browser version
2 monitors (recommended), or 3 if using an eBook (third screen may be a tablet or other for viewing eBook)
Headset/Headphones
Google Chrome browser
A good internet connection (at least 10 Mbps)
Course eBook

What are the technical requirements needed to attend class?

1. Chrome is highly recommended. We have found not all internet browsers work as well with our training tools.

2. We recommend a broadband landline internet connection. WiFi connections must be at least 10 Mbps. Not sure about your internet speed? Test your connection speed https://www.speedtest.net/th

3. Although not required, having two monitors is highly recommended to allow you to access both the Virtual Classroom and SOLIDWORKS or the Virtual Desktop at the same time.

4. Most of our students prefer to use a headset with a microphone. Alternatively, you may use your computer audio with headphones or speakers, or use the dial in option. All students will also have access to a chat box to communicate with the instructor. If you have questions, send an email to [email protected]

Are recordings of classes available?

No, we do not record our classes to respect the privacy of our students.

eBooks

Do you provide training manuals for classes?

Yes, the course eBook is included in the purchase of the course.

When will I receive my training eBook?

eBooks will be sent via email approximately 1 week before the start of the course

How do I download my eBook?

Check out our how-to guide here: How to Download an eBook