Training FAQs

Visit our course schedule or course catalog to choose an upcoming class and select “Register.” Check out our registration guide for more instructions.

If you need to cancel or reschedule, we request that you give us notice of four (4) business days before the start of your class so that we may plan appropriately and accommodate other students. Failure to notify us of your intent to cancel will result in the forfeiture of the training seat.

Please note that if a class does not meet the minimum registration requirements, we reserve the right to cancel. Students will be notified no less than five (5) days prior to the class start date if their class has been canceled.

Prerequisite knowledge is listed on each individual training course description page. We assume all students registering for classes meet the posted prerequisites. If you have any questions, please reach out to training@hawkridgesys.com.

You can request to be put on a waitlist. If/when a seat opens in a requested class, Hawk Ridge Systems will contact you. Seats are made available first come, first served. If you want to guarantee your spot in a class, we recommend that you also register for an open spot at a later date, if available.

Yes, we encourage all waitlisted students to register for an open class as well to ensure your spot. If you make it into the waitlisted class, we will cancel your future registration.

We regularly add classes to our training calendar, so be sure to check back often or contact us at training@hawkridgesys.com to get started.

Our team manually processes registrations once we confirm payment has been made or credits are available. If no payment or credits are found, we will contact your account manager to reach out to you to obtain payment. Once payment is in, we will confirm your registration.

Purchase Order – You are sending a new purchase order for this training
Credit Block – You have an existing Training Credit Block
Training Pass – You have an existing Training Pass of any kind
Previous Purchase – You have previously sent a purchase order for this training
Rescheduling – You need to or already have canceled a training date and are signing up for a new date
Elite Training Credit – You have existing Elite Training Credits available
Other – Please Contact Me – You want more information on purchasing options

You may purchase directly through our website via credit card by visiting the course catalog, course schedule, or Training Passes pages. You may also send a purchase order via your company’s Account Manager. Not sure who your Account Manager is? Reach out to training@hawkridgesys.com and we will get you connected.

Yes, all training credits expire one year from the purchase date. We will send you reminders via email about your expiration date and remaining credits.

No, Training Passes are intended for one user only.

Yes, credit blocks and Elite Training Credits may be shared by users. Training Passes are single-user only.

You may begin registering immediately. We will hold your spot and send the confirmations as soon as the purchase has been accepted.

If you purchased one seat for yourself, we will register you for the course and you will receive a confirmation as soon as the purchase has been processed. If you purchased multiple seats or purchased on behalf of another student, please submit registrations for each student.

All training sales are final. For any purchasing issues or concerns, please contact your Account Manager.

Reach out to your Account Manager or email us at training@hawkridgesys.com for a credit balance check.

Read: How to Access Your Training through SolidProfessor

Yes, we can provide access to the latest version of SOLIDWORKS and any other software required for your class through a Virtual Desktop. If you’d like to use your own license, either current year or previous year, you are welcome to do so. If you are using your own license, you will need to download the fileset. Your instructor will direct you how to access course specific file.

Yes, all of our online classes feature a live instructor who will be able to assist with your questions and give insight and tips for your application.

A virtual classroom is an online learning environment that allows for live interaction between the instructor and students. Our virtual classrooms include a video conferencing tool to allow students and instructors to screenshare, speak, and answer questions, much like an in-person class.

A virtual desktop is a browser-based tool that allows you to access the most current version of SOLIDWORKS and all other software required for our training courses. Training files are also included in the virtual desktop.

You may use the “Raise Hand” feature or message your instructor using the chat feature.

Yes. However, this is not required. Check in with your instructor if you’d like to share your screen.

You will need the following:

• Access to the Virtual Training Platform
• Zoom application or web browser version
• 2 monitors (recommended), or 3 if using an eBook (third screen may be a tablet or other for viewing eBook)
• Headset/Headphones
• Google Chrome browser
• A good internet connection (at least 10 Mbps)
• Course eBook

1. Chrome is highly recommended. We have found not all internet browsers work as well with our training tools.

2. We recommend a broadband landline internet connection. WiFi connections must be at least 10 Mbps. Not sure about your internet speed? Test your connection speed https://www.speedtest.net/th

3. Although not required, having two monitors is highly recommended to allow you to access both the Virtual Classroom and SOLIDWORKS or the Virtual Desktop at the same time.

4. Most of our students prefer to use a headset with a microphone. Alternatively, you may use your computer audio with headphones or speakers, or use the dial in option. All students will also have access to a chat box to communicate with the instructor. If you have questions, send an email to training@hawkridgesys.com

No, we do not record our classes to respect the privacy of our students.

Yes, the course eBook is included in the purchase of the course.

eBooks will be sent via email approximately 1
week before the start of the course

Check out our how-to guide here: How to Download an eBook