Visit our course schedule or course catalog to choose an upcoming class
and select "Register." Watch our video for more instructions.
What if I cannot make it to a class
that I’ve registered for?
If you need to cancel or reschedule, we request that you give us notice of
four (4) business days before the start of your class so that we may plan
appropriately and accommodate other students. Failure to notify us of your
intent to cancel will result in the forfeiture of the training seat.
Do you ever cancel training
classes?
Please note that if a class does not meet the minimum registration
requirements, we reserve the right to cancel. Students will be notified no
less than five (5) days prior to the class start date if their class has
been canceled.
What knowledge do I need before
taking one of your training courses?
Prerequisite knowledge is listed on each individual training course
description page. We assume all students registering for classes meet the
posted prerequisites. If you have any questions, please reach out to
training@hawkridgesys.com.
What do I do if a class is full?
You can request to be put on a waitlist. If/when a seat opens in a
requested class, Hawk Ridge Systems will contact you. Seats are made
available first come, first served. If you want to guarantee your spot in
a class, we recommend that you also register for an open spot at a later
date, if available.
Can I register for a waitlist class
AND an open class at the same time?
Yes, we encourage all waitlisted students to register for an open class as
well to ensure your spot. If you make it into the waitlisted class, we
will cancel your future registration.
What do I do if I can't find the
course I’d like to take?
We regularly add classes to our training calendar, so be sure to check
back often or contact us at training@hawkridgesys.com to get started.
I registered but haven't gotten a
confirmation email. When should I expect it?
Our team manually processes registrations once we confirm payment has been
made or credits are available. If no payment or credits are found, we will
contact your account manager to reach out to you to obtain payment. Once
payment is in, we will confirm your registration.
What should I use as my payment
method?
Purchase Order - You are sending a new purchase order
for this training Credit Block - You have an existing Training Credit
Block Training Pass - You have an existing Training Pass of
any kind Previous Purchase - You have previously sent a purchase
order for this training Rescheduling - You need to or already have canceled a
training date and are signing up for a new date Elite Training Credit - You have existing Elite
Training Credits available Other - Please Contact Me - You want more information
on purchasing options
PURCHASING
How do I purchase training?
You may purchase directly through our website via credit card by
visiting the course catalogue, course schedule, or Training Passes
pages. You may also send a purchase order via your company’s Account
Manager. Not sure who your Account Manager is? Reach out to
training@hawkridgesys.com and we will get you connected.
Do training credits expire?
Yes, all training credits expire one year from the purchase date. We will
send you reminders via email about your expiration date and remaining
credits.
Can I split a Training Pass with a
coworker?
No, Training Passes are intended for one user only.
Can my coworker use my Credit Block
or Elite Training Credits?
Yes, credit blocks and Elite Training Credits may be shared by users.
Training Passes are single-user only.
I purchased a Training Pass or
Credit Block through the website, how soon can I register for classes?
You may begin registering immediately. We will hold your spot and send the
confirmations as soon as the purchase has been accepted.
I purchased a single course through
the website, do I need to register as well?
If you purchased one seat for yourself, we will register you for the
course and you will receive a confirmation as soon as the purchase has
been processed. If you purchased multiple seats or purchased on behalf of
another student, please submit registrations for each student.
I changed my mind on a class I
purchased, can I get a refund?
All training sales are final. For any purchasing issues or concerns,
please contact your Account Manager.
How do I check on my past purchases
or credit balance?
Reach out to your Account Manager or email us at training@hawkridgesys.com
for a credit balance check.
MANUALS & EBOOKS
Do you provide training manuals for
classes?
Yes, the course training manual is included in the purchase of the
course. The format may be a hard copy or eBook version depending on the
course.
Do you ship manuals
internationally?
At this time we only ship to the US and Canada. If you are located outside
of the US or Canada, we will send you a permanent eBook version.
When will I receive my training
manual?
Hard copy manuals will be shipped 1-3 weeks before the start of the
course, and eBooks will be sent via email approximately 1 week before the
start of the course.
Can I get an eBook instead of a
hard copy manual?
Yes, eBooks are available by request for all courses. Please make this
request in the comment/question section of your registration or email
training@hawkridgesys.com to make this request. If you have already
received or been shipped a hard copy, it also comes with a permanent eBook
code and instructions on the inside cover.
Can I get a hard copy manual
instead of an eBook if my course is eBook only?
At this time, eBook only courses are not eligible for hard copy manuals
except for special circumstances. If you would like to request
accommodation for a hard copy for an eBook only course, please email
training@hawkridgesys.com.
How do I know if my manual has
shipped?
You will receive an email from UPS with your tracking information when the
label is created. If you do not receive this email, you may also find the
tracking number through your account on our Virtual Training Platform. If
you do not see a tracking number and your class begins in less than one
week, please email training@hawkridgesys.com.
Can I purchase a training manual
without taking the course?
No. Per our agreement with SOLIDWORKS, we cannot distribute training
manuals without the purchase and registration of the course, and they are
not for sale individually.
GENERAL
What if I don’t have access to
SOLIDWORKS? Can I still take the class?
Yes, we can provide access to the latest version of SOLIDWORKS and any
other software required for your class through a Virtual Desktop. If
you'd like to use your own license, either current year or previousyear,
you are welcome to do so. If you are using your own license, you will
need to download the fileset. Your instructor will direct you how to
access course specific file.
Will my class have a live
instructor?
Yes, all of our online classes feature a live instructor who will be able
to assist with your questions and give insight and tips for your
application.
What is a Virtual Classroom?
A virtual classroom is an online learning environment that allows for live
interaction between the instructor and students. Our virtual classrooms
include a video conferencing tool to allow students and instructors to
screenshare, speak, and answer questions, much like an in-person class.
What is a Virtual Desktop?
A virtual desktop is a browser-based tool that allows you to access the
most current version of SOLIDWORKS and all other software required for our
training courses. Training files are also included in the virtual desktop.
What do I do if I have a question
during class?
You may use the "Raise Hand" feature or message your instructor using the
chat feature.
Will I be able to share my screen
with the instructor?
Yes. However, this is not required. Check in with your instructor if you'd
like to share your screen.
Will I get a manual for my class?
Yes, some classes have physical books while others are eBook only. We
typically ship a physical manual via UPS two to three weeks prior to the
start of your class to the address provided at registration. eBooks are
sent approximately one week prior to the start of your class via email.
Do I need anything for the day of
training?
You will need the following:
- Access to the Virtual Training Platform
- Go To Meeting application or web browser version
- 2 monitors (recommended), or 3 if using an eBook (third screen may be
a tablet or other for viewing eBook)
- Headset/Headphones
- Google Chrome browser
- A good internet connection (at least 10 Mbps)
- Course Manual or eBook
What are the technical requirements
needed to attend class?
1. Chrome is highly recommended. We have found not all internet browsers
work as well with our training tools.
2. We recommend a broadband landline internet connection. WiFi
connections must be at least 10 Mbps. Not sure about your internet
speed? Test your connection speed https://www.speedtest.net/th
3. Although not required, having two monitors is highly recommended to
allow you to access both the Virtual Classroom and SOLIDWORKS or the
Virtual Desktop at the same time.
4. Most of our students prefer to use a headset with a microphone.
Alternatively, you may use your computer audio with headphones or
speakers, or use the dial in option. All students will also have access
to a chat box to communicate with the instructor. If you have questions,
send an email to training@hawkridgesys.com
Are recordings of classes
available?
No, we do not record our classes to respect the privacy of our students.
If I choose to use the Virtual
Desktop to access SOLIDWORKS, will I be charged extra?
No, Hawk Ridge Systems offers this service to our students at no
additional charge.
What domains should my IT whitelist
if I am in a restrictive network environment so that I can access the
Virtual Desktop?
Visit this link for details: Domains to whitelist in restrictive network
environments
Can I save my files from the
Virtual Desktop?
Yes, you may download files by saving or dragging them to the Download
now Drive.
NOTE that the Virtual Desktop is stateless - meaning when it is powered
down, you will lose any work or changes you've made. If you have
files/progress you want to save, be sure to download them.
Can I upload files to the Virtual
Desktop?
Yes, you may download files by saving or dragging them to the Download
now Drive.
NOTE that the Virtual Desktop is stateless - meaning when it is powered
down, you will lose any work or changes you've made. If you have
files/progress you want to save, be sure to download them.
Can I upload files to the Virtual
Desktop?
Yes. You may upload files to the Virtual Desktop by dragging and
dropping them into the Virtual Desktop window, which puts them in the
Upload drive.
NOTE that the Virtual Desktop is stateless - meaning when it is powered
down, you will lose any work or changes you've made. If you have files
you want to save, be sure to download them.
Can I use the Virtual Desktop
outside of class hours?
Access to the Virtual Desktop is only available on class days during
class hours.
