SERVICES
MORE THAN JUST A PROVIDER
We offer a wide array of services to help you customize your system to suit your business needs and processes. From implementation and data migrations to cloud hosting, system integrations, and custom development, our dedicated data management services team is with you right from day one to ensure your success.
TRAINING
IMPROVE PERFORMANCE THROUGH TAILORED LEARNING
We offer a wide range of training for our data and project management solutions. For our simpler PDM products, we offer comprehensive training courses for both users and admins. For more complex products, we will develop training material based on your specific implementation and needs. With custom training, users are better prepared to adopt the system and ensure success.
SUPPORT
TOP-RANKED SUPPORT, COMMITTED TO YOUR SUCCESS
We pride ourselves in our world-class support, having served design engineers since 1996. If you ever have a problem with one of our data management solutions, our certified technical support team will get you answers quickly and minimize your downtime. Want to dig in deeper to develop your processes or learn best practices? Ask us about a customized Ask-an-Expert session.
YOU'VE GOT QUESTIONS, WE'VE GOT ANSWERS
FREQUENTLY ASKED QUESTIONS
Why should I purchase data
management software from Hawk Ridge Systems?
We have been supporting engineering teams like yours since 1996 and are
dedicated to your success and growth. We go beyond simply selling and
supporting your software. We strive to be a valued partner, working with
you to learn about your business, your products, and your processes so
that we can customize your solution implementation to fit your needs. We
have a large team dedicated to data management services and have helped
thousands of companies to implement these tools efficiently.
Are your data management solutions
compatible with files types besides SOLIDWORKS files?
Yes. Not only can you store other file types in the vault, but it’s
recommended to do so, ensuring all associated files are stored together.
Can these solutions integrate with
other business software (ERP, MRP, CRM)?
Absolutely. Depending on the solution, there are pre-built connectors
available, an API to develop what you need, or the Hawk Ridge Enterprise
Services team can build custom integrations.
What do I do with my existing data
when I implement a new data management tool?
There are several options here and we will work with you to determine what
makes the most sense for your business and your wallet. In short, you
generally have three options: you can draw a line in the sand, you can
manually drag and drop files to add them to the vault, and lastly, we
offer full migration services to ensure data integrity and correct
metadata mapping.
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