Privacy Policy

HAWK RIDGE SYSTEMS PRIVACY POLICY

Last Updated: April 15, 2025

1. INTRODUCTION AND OVERVIEW

Purpose and Scope
This Privacy Policy demonstrates our commitment to privacy and security and provides you with information about how Hawk Ridge Systems collects, uses, shares, and protects your personal information. This Privacy Policy describes the types of information we collect, how we may use that information, to whom and under what circumstances we may disclose it, and how we protect it. We also explain your rights regarding your personal information and how to contact us with questions about our privacy practices.
This Privacy Policy applies to:
  • This website (www.hawkridgesys.com)
  • Our use of social media sites
  • Our e-commerce store
  • Any other personal information obtained when you call, email, or otherwise communicate with Hawk Ridge Systems
  • Information collected through our products and services
By accessing our website on any computer, mobile phone, tablet, or other device (collectively, “Device”), making a purchase from Hawk Ridge Systems, or otherwise interacting with Hawk Ridge Systems, you agree to the terms of this Privacy Policy.
For residents of California, this Privacy Policy incorporates the rights accorded to you under the California Consumer Privacy Act (CCPA). If you do not agree to this policy, please do not use our website or services. This statement does not, however, govern the terms of our relationship or constitute any representation or warranty. The terms of our relationship are governed by our Terms & Conditions.
Definition of Terms
For the purposes of this Privacy Policy:
  • “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
  • “We,” “us,” “our,” and “Hawk Ridge Systems” refer to Hawk Ridge Systems and its subsidiaries and affiliates.
  • “You” and “your” refer to the individual accessing our website or services.
  • “Website” refers to www.hawkridgesys.com and all related subdomains.
  • “Services” refers to any products, software, or services offered by Hawk Ridge Systems.

2. INFORMATION WE COLLECT

Categories of Personal Information
When you use our website, purchase our products, or interact with Hawk Ridge Systems, we may collect the following categories of personal information:
  1. Identifiers: Such as your name, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.
  2. Customer Records Information: Such as your name, signature, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.
  3. Commercial Information: Such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  4. Internet or Network Activity: Such as your browsing history, search history, and information regarding your interaction with our website, application, or advertisement.
  5. Geolocation Data: Such as physical location or movements.
  6. Professional or Employment-Related Information: Such as current or past job history or performance evaluations.
  7. Inferences: Such as information used to create a profile about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We do not collect biometric information, audio/electronic/visual information, or education information (as defined under the Family Educational Rights and Privacy Act).
Sources of Personal Information
We collect personal information from the following sources:
  1. Directly from You: Information you provide when you:
    • Create an account on our website
    • Make a purchase or request a quote
    • Fill out forms on our website (such as “Contact Us” or “Get a Quote”)
    • Subscribe to our newsletters or marketing communications
    • Request customer support
    • Participate in surveys, contests, or promotions
    • Attend our events or webinars
  2. Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and usage through cookies, web beacons, and similar technologies, including:
    • Device information (such as your IP address, browser type, operating system)
    • Usage data (such as pages visited, time spent on pages, links clicked)
    • Referral information (such as the website that referred you to us)
  3. Third-Party Sources: We may receive information about you from other sources, including:
    • Business partners (such as distributors or resellers)
    • Service providers (such as payment processors or marketing services)
    • Publicly available sources (such as public social media profiles or business directories)
Collection MethodsDirect Collection
When you interact with our website or services, we collect information that you provide directly to us. This includes information you enter into forms, purchase information, account details, and communications you send to us.
Automatic Collection
We use cookies and similar tracking technologies to automatically collect certain information when you visit our website or use our services. These technologies help us analyze website traffic, customize content, and improve your experience.
A cookie is a small file placed on your device that may be used to identify your browser when you return to our website. We use cookies to evaluate our web traffic, enhance our communications, understand the effectiveness of our advertising campaigns, and improve our website and services.
We may also use web beacons, pixels, JavaScript, or other electronic markers that monitor some types of use. These technologies may provide us with information such as the IP address of the device you used to access our website.
Third-Party Collection
We may work with third-party service providers who collect information on our behalf to provide certain services, such as website analytics, marketing assistance, and payment processing.
Important Note: We do not collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

3. HOW WE USE YOUR INFORMATION

Business and Commercial Purposes
We may use the personal information we collect for one or more of the following business and commercial purposes:
  1. Providing Our Services: To process and fulfill your orders, provide customer support, and maintain and service your account.
  2. Communication: To communicate with you about our products, services, promotions, and events, and to respond to your inquiries and requests.
  3. Improvement and Development: To improve our website, products, and services, and to develop new products, services, and features.
  4. Analytics and Research: To analyze how visitors use our website and services, to monitor and analyze usage and activity trends, and to conduct research and development.
  5. Marketing and Advertising: To deliver relevant advertising and marketing communications to you based on your preferences and interests.
  6. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access to our services, and other illegal activities.
  7. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  8. Business Operations: To operate, maintain, and improve our business operations, such as accounting, auditing, and other internal functions.
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
  1. Performance of a Contract: When we need to process your personal information to perform our obligations under a contract with you, such as providing products or services you have purchased.
  2. Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our products and services, preventing fraud, or ensuring network and information security.
  3. Consent: When you have given us consent to process your personal information for specific purposes, such as sending you marketing communications.
  4. Legal Obligation: When we need to process your personal information to comply with a legal obligation.

4. INFORMATION SHARING AND DISCLOSURE

Non-Sharing Statement for Personal Data
Hawk Ridge Systems does not share personal data (including phone numbers) with third parties, affiliates, or partners for their marketing purposes or other commercial use without your explicit consent. We value your privacy and are committed to protecting your personal information.
Categories of Third Parties
While we do not share your personal data (including phone numbers) for marketing purposes, we may share certain information with the following categories of third parties for the limited purposes described below:
  1. Service Providers: We may share information with trusted service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to use your personal information only to provide services to us and are prohibited from using your information for their own purposes.
  2. Business Partners: With your consent, we may share information with business partners who offer products or services jointly with us or on our behalf.
  3. Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  4. Business Transfers: If Hawk Ridge Systems is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
  5. Protection of Rights: We may disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Service Providers
We may engage the following types of service providers to perform functions on our behalf:
  1. Payment Processors: To process payments for purchases.
  2. Customer Relationship Management (CRM) Systems: To manage our relationships with customers.
  3. Email Service Providers: To send communications to our customers.
  4. Analytics Providers: To help us understand how visitors use our website.
  5. Cloud Service Providers: To store and process data.
These service providers are contractually obligated to:
  • Use your personal information only as necessary to provide services to us
  • Maintain the confidentiality and security of your information
  • Not use your information for any other purposes
  • Not share your information with any other parties unless required by law
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). These situations may include:
  1. Responding to a subpoena, court order, or legal process
  2. Complying with valid law enforcement requests
  3. Protecting the rights, property, or safety of Hawk Ridge Systems, our customers, or others
  4. Preventing or investigating possible wrongdoing in connection with our services
Business Transfers
If Hawk Ridge Systems is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. In such event, we will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Protection of Rights
We may disclose your personal information when we believe in good faith that disclosure is necessary to:
  1. Protect and defend the rights or property of Hawk Ridge Systems
  2. Protect the personal safety of our users or the public
  3. Investigate fraud or respond to a government request
  4. Enforce our website terms and conditions or other agreements or policies
In all cases, we strive to limit the amount of personal information shared to only what is necessary for the specific purpose.

5. YOUR PRIVACY RIGHTS

General Privacy Rights
You have certain rights regarding your personal information, including:
  1. Right to Access: You have the right to request information about the personal information we collect, use, and disclose.
  2. Right to Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
  3. Right to Deletion: You have the right to request that we delete personal information we collected from you, subject to certain exceptions.
  4. Right to Opt-Out: You have the right to opt-out of certain uses and disclosures of your personal information.
  5. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
California Consumer Privacy Act (CCPA) Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
  1. Right to Know and Access Your Information: You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months, including:
    • Categories of personal information we have collected about you
    • Categories of sources from which the personal information is collected
    • Business or commercial purpose for collecting or selling personal information
    • Categories of third parties with whom we share personal information
    • Specific pieces of personal information we have collected about you
  2. Right to Delete Your Information: You have the right to request that we delete any personal information we have collected from you, unless we need to retain it for certain permitted purposes under the law.
  3. Right to Opt-Out of Sale: Hawk Ridge Systems does not sell your personal information. However, if this practice changes in the future, you would have the right to direct us not to sell your personal information.
  4. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not:
    • Deny you goods or services
    • Charge you different prices or rates for goods or services
    • Provide you with a different level or quality of goods or services
    • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
  5. Right to Correct Inaccurate Information: You have the right to request correction of inaccurate personal information that we maintain about you.
  6. Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct businesses to limit their use of your sensitive personal information to that which is necessary to perform the services.
How to Exercise Your Rights
You may exercise your rights by:
  1. Submitting a Request Form: Complete our privacy request form at https://forms.office.com/r/emw2835KLE
  2. Calling Us: Contact our privacy team at (877) 266-4469
  3. Mailing Us: Send your request to:
    Hawk Ridge Systems
    575 Clyde Ave, Ste 420
    Mountain View, CA 94043
When submitting a request, please:
  • Provide sufficient information to identify yourself
  • Clearly state which right you wish to exercise
  • Describe your request with enough detail for us to properly understand, evaluate, and respond to it
Verification Process
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access to your personal information or complying with your request. We may ask you to provide additional information to verify your identity.
If you designate an authorized agent to make a request on your behalf, we may require:
  • Proof of your written permission for the agent to make the request
  • Verification of your identity directly with us
  • Proof of the agent’s identity and registration with the California Secretary of State
Response Timelines
We will acknowledge receipt of your request within 10 business days and provide information about how we will process your request.
We will respond to your request within 45 calendar days. If we need more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.
If we deny your request, we will explain the reasons for the denial and provide information about how to appeal the decision.
Accessibility
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this Privacy Policy in an alternative format, please contact us using the methods described in the “Contact Information” section.

6. SMS COMMUNICATIONS

SMS Consent and Disclosure
When you provide your telephone number through our webforms (such as “Contact Us” or “Get a Quote” forms) and submit the form, you are consenting to be contacted by SMS text message. By providing this consent, you understand and agree that:
  1. Consent to Receive SMS: By providing a telephone number and submitting our forms, you are expressly consenting to receive SMS text messages from Hawk Ridge Systems related to your inquiry, account, orders, or other business purposes.
  2. Message and Data Rates: Message and data rates may apply to SMS messages sent by Hawk Ridge Systems. These rates are determined by your wireless carrier and are not imposed by us. Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages.
  3. Message Frequency: The frequency of SMS messages may vary depending on your interactions with Hawk Ridge Systems, your account status, and your communication preferences. You may receive messages related to:
    • Confirmation of your inquiry
    • Updates on quotes or orders
    • Account notifications
    • Service announcements
    • Marketing communications (if you have opted in)
SMS Opt-Out Procedures
You can opt-out of receiving SMS messages from Hawk Ridge Systems at any time by using any of the following methods:
  1. Reply with “STOP”: You can reply with the word “STOP” to any SMS message you receive from us to opt-out of further messaging.
  2. Contact Customer Support: You can contact our customer support team at (877) 266-4469 to request that we stop sending you SMS messages.
  3. Email Request: You can email us at [email protected] with your opt-out request.
Once you opt-out, we will confirm your opt-out via SMS message and will not send you additional SMS messages unless you provide consent again.
Additional SMS Information
  1. Reply with “HELP”: You can reply with the word “HELP” to any SMS message you receive from us to get additional information about our SMS program.
  2. Supported Carriers: Our SMS program is supported by most major wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and their affiliated carriers. However, our SMS program may not be compatible with all carriers.
  3. Phone Number Changes: If you change your mobile phone number, you agree to promptly notify Hawk Ridge Systems to ensure that your messages are not sent to the person who acquires your old number.
SMS and Personal Data Protection
As stated in our Information Sharing and Disclosure section, Hawk Ridge Systems does not share personal data (including phone numbers) with third parties, affiliates, or partners for their marketing purposes or other commercial use without your explicit consent.
Your phone number and related consent information are used solely by Hawk Ridge Systems for the purposes described in this Privacy Policy. We implement appropriate technical and organizational measures to protect your personal information, including your phone number, against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
SMS Disclosure on Webforms
All webforms on our website that collect telephone numbers include the following disclosure:
“By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. Message frequency may vary. Privacy Policy Link. Reply Help for more information. You can reply STOP to opt-out of further messaging.”
This disclosure is prominently displayed directly below the form to ensure you are fully informed about our SMS practices before providing your consent.

7. DATA SECURITY

Security Measures
Hawk Ridge Systems is committed to protecting the security of your personal information. We implement and maintain reasonable security measures designed to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. These security measures include:
  1. Technical Safeguards: We employ industry-standard encryption technologies when transferring and receiving personal information. Our systems are protected by firewalls, intrusion detection systems, and other security technologies appropriate to the type of information being processed and the risks associated with its use.
  2. Administrative Controls: We limit access to personal information to authorized employees, contractors, and service providers who require access to perform their job functions. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
  3. Physical Security: We maintain physical security measures at our facilities, including access controls, monitoring, and other safeguards designed to protect our premises and the information systems located there.
  4. Secure User Accounts: If you create an account with us, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. We recommend using strong, unique passwords and not sharing your password with others.
  5. Regular Security Assessments: We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems and processes.
  6. Employee Training: We provide privacy and security training to our employees and ensure they understand the importance of protecting your personal information and the practices they must follow to do so.
Data Breach Procedures
In the event of a data breach that compromises your personal information, we will:
  1. Promptly Investigate: We will promptly investigate the breach to determine its scope and impact.
  2. Notification: We will notify affected individuals as required by applicable laws, including the CCPA, without unreasonable delay. This notification will typically include:
    • A description of the incident
    • The types of information involved
    • Steps we are taking to protect your information
    • Steps you can take to protect yourself
    • Contact information for further assistance
  3. Remediation: We will take appropriate steps to remediate the breach and prevent similar incidents in the future.
Security Limitations
While we implement safeguards designed to protect your personal information, no security system is impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal information to you via email or conspicuous posting on our website without unreasonable delay.
Your Role in Security
You also play an important role in protecting your information. You should:
  1. Use unique and strong passwords for your account with us and any other online services
  2. Never share your password with others
  3. Log out of your account when using shared computers
  4. Keep your contact information up to date so we can contact you if necessary
  5. Notify us immediately if you suspect any unauthorized activity or security breach related to your account
If you have any questions about the security of your personal information, please contact us using the information provided in the “Contact Information” section of this Privacy Policy.

8. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) PROVISIONS

Applicability
This section applies specifically to California residents and supplements the information contained in other sections of this Privacy Policy. We adopt this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this section.
Categories of Personal Information Collected
Within the last twelve (12) months, Hawk Ridge Systems has collected the following categories of personal information from consumers:
Category
Examples
Collected
A. Identifiers
Name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name
YES
B. Personal information categories listed in the California Customer Records statute
Name, signature, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information
YES
C. Protected classification characteristics under California or federal law
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information
NO
D. Commercial information
Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
YES
E. Biometric information
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data
NO
F. Internet or other similar network activity
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement
YES
G. Geolocation data
Physical location or movements
YES
H. Sensory data
Audio, electronic, visual, thermal, olfactory, or similar information
NO
I. Professional or employment-related information
Current or past job history or performance evaluations
YES
J. Non-public education information
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records
NO
K. Inferences drawn from other personal information
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
YES
Categories of Sources
We obtain the categories of personal information listed above from the following categories of sources:
  1. Directly from you: For example, from forms you complete, products and services you purchase, or customer service interactions.
  2. Indirectly from you: For example, from observing your actions on our website or from information your computer or device sends us when you visit our website.
  3. Third parties: For example, service providers, business partners, or publicly available sources.
Business or Commercial Purposes
We may use or disclose the personal information we collect for one or more of the following business or commercial purposes:
  1. To provide you with information, products, or services that you request from us.
  2. To fulfill or meet the reason you provided the information.
  3. To provide, support, personalize, and develop our website, products, and services.
  4. To create, maintain, customize, and secure your account with us.
  5. To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  6. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  7. To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
  8. To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
  9. For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
  10. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  11. As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  12. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Disclosure of Personal Information
In the preceding twelve (12) months, Hawk Ridge Systems has disclosed the following categories of personal information for a business purpose:
  • Category A: Identifiers
  • Category B: California Customer Records personal information categories
  • Category D: Commercial information
  • Category F: Internet or other similar network activity
  • Category G: Geolocation data
  • Category I: Professional or employment-related information
  • Category K: Inferences drawn from other personal information
We disclose your personal information for a business purpose to the following categories of third parties:
  • Service providers
  • Business partners (with your consent)
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you
Important: As stated in our Information Sharing and Disclosure section, Hawk Ridge Systems does not share personal data (including phone numbers) with third parties, affiliates, or partners for their marketing purposes or other commercial use without your explicit consent.
Sale of Personal Information
In the preceding twelve (12) months, Hawk Ridge Systems has not sold personal information. Hawk Ridge Systems does not and will not sell your personal information.
Your Rights and Choices
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that Hawk Ridge Systems disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
  • The categories of personal information we collected about you
  • The categories of sources for the personal information we collected about you
  • Our business or commercial purpose for collecting that personal information
  • The categories of third parties with whom we share that personal information
  • The specific pieces of personal information we collected about you (also called a data portability request)
  • If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained
Deletion Request Rights
You have the right to request that Hawk Ridge Systems delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Your Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:
  • Completing our privacy request form at https://forms.office.com/r/emw2835KLE
  • Calling us at (877) 266-4469
  • Sending your request to: Hawk Ridge Systems, 575 Clyde Ave, Ste 420, Mountain View, CA 94043
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

9. DATA RETENTION

Retention Periods
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider:
  1. The amount, nature, and sensitivity of the personal information
  2. The potential risk of harm from unauthorized use or disclosure of your personal information
  3. The purposes for which we process your personal information and whether we can achieve those purposes through other means
  4. The applicable legal, regulatory, tax, accounting, or other requirements
In general, we retain different types of personal information for the following periods:
  • Account Information: We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to reactivate your account.
  • Transaction Information: We retain information about your transactions for as long as necessary to provide you with transaction history and support, and to comply with tax, accounting, and other legal obligations.
  • Communication Information: We retain communications with you for as long as necessary to respond to your inquiries and to improve our services.
  • Marketing Preferences: We retain information about your marketing preferences until you opt-out or request that we delete such information.
Deletion Practices
When personal information is no longer needed for the purposes for which it was collected, we will take reasonable steps to securely destroy or permanently de-identify the information. In some cases, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. CHILDREN’S PRIVACY

Age Restrictions
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our website or through any of its features, register on the website, make any purchases through the website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use.
Parental Consent
If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information provided in the “Contact Information” section of this Privacy Policy.
Deletion of Children’s Information
If we discover that we have inadvertently collected information from a child under 18, we will promptly take steps to delete the information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information on our website without their permission.

11. THIRD-PARTY LINKS

Disclaimer for Linked Sites
Our website may contain links to other websites, applications, or services that are not owned, controlled, or operated by Hawk Ridge Systems. This Privacy Policy applies only to our website and not to any third-party websites, applications, or services that may be linked from our website.
Recommendation to Review Other Policies
We cannot control and are not responsible for the privacy practices or content of such third-party websites, applications, or services. We encourage you to review the privacy policies of any third-party websites, applications, or services that you visit from our website to learn about their practices with respect to personal information.

12. INTERNATIONAL DATA TRANSFERS

Cross-Border Transfer Mechanisms
Hawk Ridge Systems is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our website from outside the United States, please be aware that information collected through the website may be transferred to, processed, stored, and used in the United States and other jurisdictions. Data protection laws in the United States and other jurisdictions may be different from those of your country of residence.
Safeguards
When we transfer personal information across borders, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection wherever it is processed. These safeguards may include:
  1. Contractual clauses that require the recipient to protect your personal information to standards that are equivalent to those in your jurisdiction
  2. Obtaining your consent for the transfer
  3. Transferring to countries that have been deemed to provide an adequate level of protection for personal information
By using our website or providing us with any information, you consent to the transfer, processing, storage, and use of your information in the United States and other jurisdictions as set forth in this Privacy Policy.

13. POLICY UPDATES

Process for Updates
We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make any material changes to this Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification).
Notification Methods
We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the choices available to you. We may notify you of changes to this Privacy Policy through:
  1. A notice on our website
  2. An email to the email address associated with your account
  3. A notification when you log in to your account
Material Changes
If we make material changes to how we treat our users’ personal information, we will notify you through a notice on our website home page or by email to the email address specified in your account. The date the Privacy Policy was last revised is identified at the top of the page.

14. CONTACT INFORMATION

Multiple Contact Methods
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us using one of the following methods:
Phone: (877) 266-4469
Mail:
Hawk Ridge Systems
575 Clyde Ave, Ste 420
Mountain View, CA 94043
Specific Privacy Inquiries Contact
For specific privacy-related inquiries, including requests to exercise your rights under the CCPA or other privacy laws, please use our Privacy Request Form or contact our Privacy Team at [email protected].
CCPA Request Methods
For CCPA-specific requests, you may:
  1. Complete our privacy request form at https://forms.office.com/r/emw2835KLE
  2. Call us at (877) 266-4469
  3. Send your request to: Hawk Ridge Systems, 575 Clyde Ave, Ste 420, Mountain View, CA 94043

15. ADDITIONAL LEGAL INFORMATION

Governing Law
This Privacy Policy is governed by the laws of the State of California, without regard to its conflict of law provisions.
Dispute Resolution
Any dispute arising out of or relating to this Privacy Policy or our privacy practices shall be resolved through good faith negotiations. If such efforts prove unsuccessful, any controversy or claim shall be submitted to arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Mountain View, California.
Severability
If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect and enforceable.
Entire Agreement
This Privacy Policy constitutes the entire agreement between you and Hawk Ridge Systems regarding the collection, use, and disclosure of your personal information through our website and services.