Privacy Policy

HAWK RIDGE SYSTEMS PRIVACY POLICY

1. INTRODUCTION AND OVERVIEW

• This website (www.hawkridgesys.com)
• Our use of social media sites
• Our e-commerce store
• Any other personal information obtained when you call, email, or otherwise communicate with Hawk Ridge Systems
• Information collected through our products and services

• “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
• “We,” “us,” “our,” and “Hawk Ridge Systems” refer to Hawk Ridge Systems and its subsidiaries and affiliates.
• “You” and “your” refer to the individual accessing our website or services.
• “Website” refers to www.hawkridgesys.com and all related subdomains.
• “Services” refers to any products, software, or services offered by Hawk Ridge Systems.

2. INFORMATION WE COLLECT

1. Identifiers: Such as your name, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.
2. Customer Records Information: Such as your name, signature, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.
3. Commercial Information: Such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
4. Internet or Network Activity: Such as your browsing history, search history, and information regarding your interaction with our website, application, or advertisement.
5. Geolocation Data: Such as physical location or movements.
6. Professional or Employment-Related Information: Such as current or past job history or performance evaluations.
7. Inferences: Such as information used to create a profile about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

1. Directly from You: Information you provide when you:
   • Create an account on our website
   • Make a purchase or request a quote
   • Fill out forms on our website (such as “Contact Us” or “Get a Quote”)
   • Subscribe to our newsletters or marketing communications
   • Request customer support
   • Participate in surveys, contests, or promotions
   • Attend our events or webinars
2. Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and usage through cookies, web beacons, and similar technologies, including:
   • Device information (such as your IP address, browser type, operating system)
   • Usage data (such as pages visited, time spent on pages, links clicked)
   • Referral information (such as the website that referred you to us)
3. Third-Party Sources: We may receive information about you from other sources, including:
   • Business partners (such as distributors or resellers)
   • Service providers (such as payment processors or marketing services)
   • Publicly available sources (such as public social media profiles or business directories)

3. HOW WE USE YOUR INFORMATION

1. Providing Our Services: To process and fulfill your orders, provide customer support, and maintain and service your account.
2. Communication: To communicate with you about our products, services, promotions, and events, and to respond to your inquiries and requests.
3. Improvement and Development: To improve our website, products, and services, and to develop new products, services, and features.
4. Analytics and Research: To analyze how visitors use our website and services, to monitor and analyze usage and activity trends, and to conduct research and development.
5. Marketing and Advertising: To deliver relevant advertising and marketing communications to you based on your preferences and interests.
6. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access to our services, and other illegal activities.
7. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
8. Business Operations: To operate, maintain, and improve our business operations, such as accounting, auditing, and other internal functions.

1. Performance of a Contract: When we need to process your personal information to perform our obligations under a contract with you, such as providing products or services you have purchased.
2. Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our products and services, preventing fraud, or ensuring network and information security.
3. Consent: When you have given us consent to process your personal information for specific purposes, such as sending you marketing communications.
4. Legal Obligation: When we need to process your personal information to comply with a legal obligation.

4. INFORMATION SHARING AND DISCLOSURE

1. Service Providers: We may share information with trusted service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to use your personal information only to provide services to us and are prohibited from using your information for their own purposes.
2. Business Partners: With your consent, we may share information with business partners who offer products or services jointly with us or on our behalf.
3. Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Business Transfers: If Hawk Ridge Systems is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
5. Protection of Rights: We may disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

1. Payment Processors: To process payments for purchases.
2. Customer Relationship Management (CRM) Systems: To manage our relationships with customers.
3. Email Service Providers: To send communications to our customers.
4. Analytics Providers: To help us understand how visitors use our website.
5. Cloud Service Providers: To store and process data.

• Use your personal information only as necessary to provide services to us
• Maintain the confidentiality and security of your information
• Not use your information for any other purposes
• Not share your information with any other parties unless required by law

1. Responding to a subpoena, court order, or legal process
2. Complying with valid law enforcement requests
3. Protecting the rights, property, or safety of Hawk Ridge Systems, our customers, or others
4. Preventing or investigating possible wrongdoing in connection with our services

1. Protect and defend the rights or property of Hawk Ridge Systems
2. Protect the personal safety of our users or the public
3. Investigate fraud or respond to a government request
4. Enforce our website terms and conditions or other agreements or policies

5. YOUR PRIVACY RIGHTS

1. Right to Access: You have the right to request information about the personal information we collect, use, and disclose.
2. Right to Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
3. Right to Deletion: You have the right to request that we delete personal information we collected from you, subject to certain exceptions.
4. Right to Opt-Out: You have the right to opt-out of certain uses and disclosures of your personal information.
5. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

1. Right to Know and Access Your Information: You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months, including:
   • Categories of personal information we have collected about you
   • Categories of sources from which the personal information is collected
   • Business or commercial purpose for collecting or selling personal information
   • Categories of third parties with whom we share personal information
   • Specific pieces of personal information we have collected about you
2. Right to Delete Your Information: You have the right to request that we delete any personal information we have collected from you, unless we need to retain it for certain permitted purposes under the law.
3. Right to Opt-Out of Sale: Hawk Ridge Systems does not sell your personal information. However, if this practice changes in the future, you would have the right to direct us not to sell your personal information.
4. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not:
   • Deny you goods or services
   • Charge you different prices or rates for goods or services
   • Provide you with a different level or quality of goods or services
   • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
5. Right to Correct Inaccurate Information: You have the right to request correction of inaccurate personal information that we maintain about you.
6. Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct businesses to limit their use of your sensitive personal information to that which is necessary to perform the services.

1. Submitting a Request Form: Complete our privacy request form at https://forms.office.com/r/emw2835KLE
2. Calling Us: Contact our privacy team at (877) 266-4469
3. Mailing Us: Send your request to:
   Hawk Ridge Systems
   575 Clyde Ave, Ste 420
   Mountain View, CA 94043

• Provide sufficient information to identify yourself
• Clearly state which right you wish to exercise
• Describe your request with enough detail for us to properly understand, evaluate, and respond to it

• Proof of your written permission for the agent to make the request
• Verification of your identity directly with us
• Proof of the agent’s identity and registration with the California Secretary of State

6. SMS COMMUNICATIONS

1. Consent to Receive SMS: By providing a telephone number and submitting our forms, you are expressly consenting to receive SMS text messages from Hawk Ridge Systems related to your inquiry, account, orders, or other business purposes.
2. Message and Data Rates: Message and data rates may apply to SMS messages sent by Hawk Ridge Systems. These rates are determined by your wireless carrier and are not imposed by us. Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages.
3. Message Frequency: The frequency of SMS messages may vary depending on your interactions with Hawk Ridge Systems, your account status, and your communication preferences. You may receive messages related to:
   • Confirmation of your inquiry
   • Updates on quotes or orders
   • Account notifications
   • Service announcements
   • Marketing communications (if you have opted in)

1. Reply with “STOP”: You can reply with the word “STOP” to any SMS message you receive from us to opt-out of further messaging.
2. Contact Customer Support: You can contact our customer support team at (877) 266-4469 to request that we stop sending you SMS messages.
3. Email Request: You can email us at [email protected] with your opt-out request.

1. Reply with “HELP”: You can reply with the word “HELP” to any SMS message you receive from us to get additional information about our SMS program.
2. Supported Carriers: Our SMS program is supported by most major wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and their affiliated carriers. However, our SMS program may not be compatible with all carriers.
3. Phone Number Changes: If you change your mobile phone number, you agree to promptly notify Hawk Ridge Systems to ensure that your messages are not sent to the person who acquires your old number.

7. DATA SECURITY

1. Technical Safeguards: We employ industry-standard encryption technologies when transferring and receiving personal information. Our systems are protected by firewalls, intrusion detection systems, and other security technologies appropriate to the type of information being processed and the risks associated with its use.
2. Administrative Controls: We limit access to personal information to authorized employees, contractors, and service providers who require access to perform their job functions. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
3. Physical Security: We maintain physical security measures at our facilities, including access controls, monitoring, and other safeguards designed to protect our premises and the information systems located there.
4. Secure User Accounts: If you create an account with us, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. We recommend using strong, unique passwords and not sharing your password with others.
5. Regular Security Assessments: We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems and processes.
6. Employee Training: We provide privacy and security training to our employees and ensure they understand the importance of protecting your personal information and the practices they must follow to do so.

1. Promptly Investigate: We will promptly investigate the breach to determine its scope and impact.
2. Notification: We will notify affected individuals as required by applicable laws, including the CCPA, without unreasonable delay. This notification will typically include:
   • A description of the incident
   • The types of information involved
   • Steps we are taking to protect your information
   • Steps you can take to protect yourself
   • Contact information for further assistance
3. Remediation: We will take appropriate steps to remediate the breach and prevent similar incidents in the future.

1. Use unique and strong passwords for your account with us and any other online services
2. Never share your password with others
3. Log out of your account when using shared computers
4. Keep your contact information up to date so we can contact you if necessary
5. Notify us immediately if you suspect any unauthorized activity or security breach related to your account

8. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) PROVISIONS

1. Directly from you: For example, from forms you complete, products and services you purchase, or customer service interactions.
2. Indirectly from you: For example, from observing your actions on our website or from information your computer or device sends us when you visit our website.
3. Third parties: For example, service providers, business partners, or publicly available sources.

1. To provide you with information, products, or services that you request from us.
2. To fulfill or meet the reason you provided the information.
3. To provide, support, personalize, and develop our website, products, and services.
4. To create, maintain, customize, and secure your account with us.
5. To process your requests, purchases, transactions, and payments and prevent transactional fraud.
6. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
7. To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
8. To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
9. For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
10. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
11. As described to you when collecting your personal information or as otherwise set forth in the CCPA.
12. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.

• Category A: Identifiers
• Category B: California Customer Records personal information categories
• Category D: Commercial information
• Category F: Internet or other similar network activity
• Category G: Geolocation data
• Category I: Professional or employment-related information
• Category K: Inferences drawn from other personal information

• Service providers
• Business partners (with your consent)
• Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you

• The categories of personal information we collected about you
• The categories of sources for the personal information we collected about you
• Our business or commercial purpose for collecting that personal information
• The categories of third parties with whom we share that personal information
• The specific pieces of personal information we collected about you (also called a data portability request)
• If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act.
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

• Completing our privacy request form at https://forms.office.com/r/emw2835KLE
• Calling us at (877) 266-4469
• Sending your request to: Hawk Ridge Systems, 575 Clyde Ave, Ste 420, Mountain View, CA 94043

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

9. DATA RETENTION

1. The amount, nature, and sensitivity of the personal information
2. The potential risk of harm from unauthorized use or disclosure of your personal information
3. The purposes for which we process your personal information and whether we can achieve those purposes through other means
4. The applicable legal, regulatory, tax, accounting, or other requirements

• Account Information: We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to reactivate your account.
• Transaction Information: We retain information about your transactions for as long as necessary to provide you with transaction history and support, and to comply with tax, accounting, and other legal obligations.
• Communication Information: We retain communications with you for as long as necessary to respond to your inquiries and to improve our services.
• Marketing Preferences: We retain information about your marketing preferences until you opt-out or request that we delete such information.

10. CHILDREN’S PRIVACY

11. THIRD-PARTY LINKS

12. INTERNATIONAL DATA TRANSFERS

1. Contractual clauses that require the recipient to protect your personal information to standards that are equivalent to those in your jurisdiction
2. Obtaining your consent for the transfer
3. Transferring to countries that have been deemed to provide an adequate level of protection for personal information

13. POLICY UPDATES

1. A notice on our website
2. An email to the email address associated with your account
3. A notification when you log in to your account

14. CONTACT INFORMATION

1. Complete our privacy request form at https://forms.office.com/r/emw2835KLE
2. Call us at (877) 266-4469
3. Send your request to: Hawk Ridge Systems, 575 Clyde Ave, Ste 420, Mountain View, CA 94043

15. ADDITIONAL LEGAL INFORMATION