Industry-Leading Technical Support
Anyone Can Sell You Software
At Hawk Ridge Systems, we Engineer Success Together.
With more engineers than salespeople, you can count on implementation that works, from people who get it.
With Hawk Ridge Systems, Confidence Comes Standard
140+
Engineers on Staff
430+
Combined Certifications
25+
Years in Business
98%
Customer Satisfaction Rate
Your Success. Our Mission.
We don’t just solve problems — we empower your success. Whether it’s delivering material in a snowstorm or providing real-time guidance, our experts bring decades of real-world experience to every challenge. When you win, we win.
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The Help You Deserve Without the Wait
Support by Email
Resource Center
Help Center
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It’s in Our DNA to Problem-Solve
Engineering isn’t just our expertise — it’s our passion. For over 25 years, our team of seasoned experts has built long-term relationships by solving the toughest customer challenges.
It’s in our DNA to dig deeper, problem-solve smarter, and put your success first — because that’s what real partnership looks like.
The Expertise You Need,
Coast to Coast
With a 12-hour support window and a team of expert engineers spanning coast to coast, we provide comprehensive support tailored to our customers’ needs — no matter the complexity or location.
Our solutions cover all 50 states and Canada, ensuring you get the help you need, when you need it.
Have a question? We have the answer.
Support Hours:
Monday – Friday
- 5 AM – 5 PM PT
- 6 AM – 6 PM MT
- 7 AM – 7 PM CT
- 8 AM – 8 PM ET
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SOLIDWORKS Essentials:
Your Secret Weapon
Whether you’re just getting started or a seasoned SOLIDWORKS user, our Quick Reference Guide is your ultimate tool for navigating the software with confidence.
Crafted by our tech support experts, this comprehensive guide combines all the essential icons, shortcuts, and tools in one beautifully organized document. From sketching and assembling to drawing views and mouse shortcuts, it’s everything you need to solve problems faster and design smarter.
Get Your Download Today
Unlock the Power of Expert Support
As a Hawk Ridge Systems customer, you gain exclusive access to our Ask-an-Expert Sessions — a direct line to our industry-leading engineers for personalized guidance on your toughest challenges.
From mastering advanced SOLIDWORKS tools to automating workflows and refining design practices, our experts work with you to craft innovative solutions tailored to your needs. These sessions are just one of the many ways we go beyond standard support to ensure your success.