3D Printing Excellence

Markforged Subscriptions

Discover a powerful trifecta of software, support and training for your 3D printing needs, giving you the confidence to produce industrial-strength parts. 

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Reinforce Your 3D Printing Investment with Digital Forge

By combining software, support and training, you have all the necessary tools and know-how to maximize your productivity and minimize risks. This mighty triad is the Digital Forge Complete, tailored to fit your unique business needs. 

We offer three subscription options for your Markforged investment: Essential, Advanced and On-Prem. 

Essential
Advanced
On-Prem
  • Core Eiger Functionality

    Explore Markforged's Core Eiger, which offers essential functionalities such as model import, part scaling, automatic support generation, slicing and print management for efficient 3D printing. 

  • Batch Workflows & Presets

    Automate your repetitive tasks and establish consistency for your parts with batch creation and editing. 

  • User Management (RBAC)

    Manage access and permissions within your organization based on individual roles. 

  • API Access
    Coming Soon

    Incorporate Markforged data into current systems to enhance visibility and streamline processes. 

  • SAML SSO

    Protect sensitive data by implementing a seamless authentication process with your established and trusted identity provider. 

  • Custom Analytics

    Assess ROI metrics and gain insight on how to improve workflows. 

  • Part Approval Workflows

    Add detailed records of quality reviews and approvals into processes. 

  • Job Requests

    Efficiently submit, track and fulfill print job requests. 

  • Multi-Factor Authentication

    Stay secure with an extra layer of protection. 

  • OTA Updates

    Get frequent over-the-air (OTA) software updates. 

  • Cloud Printer Management

    Access your printers and parts from anywhere in the world. 

  • Device Maintenance Tracking

    Keep up to date on your maintenance by tracking them via your devices and in Eiger. 

  • Simulation Validation & Optimization

    Ensure part performance meets expectations through accurate validation and print optimization to enhance manufacturing efficiency.

  • Inspection

    Review in-process part scanning and analysis measurements and reports using Markforged’s Inspection, an autopilot system for 3D printing. 

  • Toolpath Export for Digimat

    Export toolpaths specifically tailored for Markforged's Digitmat composite material, optimizing printing processes for superior part performance and quality. 

  • Quarterly Releases

    Stay up to date with quarterly software updates without cloud connections. 

  • Local File Storage & Slicing

    Store and slice your 3D printing files directly on your local device for convenience and security. 

  • Private LAN Connection

    Ensure secure and private connectivity by accessing your printer through a local area network (LAN) for enhanced data protection. 

  • Custom TLS Certificates

    Strengthen your security with unique encrypted transport layer security (TLS) data connections. 

  • Discount on Spools

    Get 10% off spool packs when you need more filament for your prints. This is included with three-year plans, and it is limited to Onyx and Carbon Fiber. 

  • 1-Year Warranty

    Get 12 months of secure warranty for your product. After a 12-month warranty, you get defective part replacement and accidental damage options, but exceptions may apply. A three-year warranty option is available. 

  • Wear & Tear Parts

    Obtain replacement parts for common wear and tear parts, such as print heads, nozzles, tubes and much more. Some exceptions may apply. 

  • Replacement Parts

    Maximize device performance, minimize downtime with replacement parts and enjoy fixed maintenance costs and expedited shipping for seamless operations.

  • Items Damaged on Accident

    Receive peace of mind when it comes to accidentally damaged items so you can have reliable and consistent printing. Some exceptions may apply. 

  • Support Site

    Obtain a solid, comprehensive knowledge base for Eiger such as troubleshooting common issues. 

  • Markforged Technical Support Services

    Get in-depth technical support, such as reviewing log files and providing better diagnostics reports for hard-to-troubleshoot issues.

  • Annual Machine Calibration

    Regularly maintain your printers with an annual machine calibration analysis to ensure they’re running at peak conditions. Available for industrial printers only. 

  • Markforged University

    Discover extensive educational programs for modern additive manufacturing. 

Frequently Asked Questions

What is included in the Digital Forge Complete subscription?

The Digital Forge Complete subscription consists of software, support and training, all tailored into three tiers (Essential, Advanced and On-Prem). These tier options include access to Eiger™, a cloud-based slicing software system, and benefits such as reactive support, wear and tear part replacement, training programs and more. 

 

Can you explain what benefits are included in the Markforged subscription training programs?

The training programs offered with Markforged subscriptions cover core additive manufacturing concepts and Markforged technologies, including advanced application identification and design for additive manufacturing (DfAM) principles. These programs give you the knowledge and skills needed to maximize your 3D printing operations. 

What kind of support is included in the Markforged subscription plans?

Support under the Markforged subscription plans includes a 12-month warranty, comprehensive knowledge base access, replacement of defective parts, wear and tear item replacement and access to partner technical services. We also provide reactive support and annual machine calibration to ensure printers are in peak condition. 

Why Choose Our Subscription Plans?

In an industry where one size rarely fits all, we understand that every organization has unique needs – whether you’re a Fortune 500 company or a startup in a garage.

That’s why we’ve redesigned our Subscription services to offer more flexibility and options tailored to your specific requirements.

Discover our Essential, Advanced, and On-Prem plans to find the perfect fit for achieving your business objectives.

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Contact Us Today

Creating the best products requires the best solutions, training and support.

With a little insight into your product development process, our team of pros can point you to any tools you need (and nothing you don’t).

But it doesn’t end there. We’ll stay with you every step of the way, helping solve complex design issues, 3D printing application questions and so much more.

No matter where you’re at, both in your process and geographically, we’re here.

Thank you for your interest in Hawk Ridge Systems! We will reach out to you shortly and answer all of your questions.

While you are waiting, check out our Resource Center or read our Blog!

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