HP 3D Printing Care Subscriptions
Maximize the value of your HP investment with our curated care packages and access exclusive benefits beyond software updates and technical support.
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Optimize Your 3D Printing Experience
At Hawk Ridge Systems, you’ll have peace of mind with our HP 3D Printing Care subscriptions. Our Essential and Premium packages give you access to bi-annual health checks, exceptional support, expertise like “Ask an Expert” sessions, uptime insurance, exclusive discounts, and more.
The Support You Need
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HP L1 Support and Diagnostic Services
Level 1 (L1) support involves basic troubleshooting and issue resolution.
Diagnostic services help to identify and troubleshoot any issues with your 3D printers.
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HP Escalation L2 & L3 Support
If your issue cannot be resolved at Level 1 (L1), it will be escalated to Levels 2 and 3, where you get more advanced troubleshooting and solutions.
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Next-Day On-Site Support *
HP will send a technician to your location the next business day if you and HP encounter an issue that cannot be resolved remotely.
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HP Health Check Inspection
Hawk Ridge Systems provide comprehensive preventative maintenance with 90-point inspections performed twice a year to maximize equipment effectiveness and identify potential issues before they escalate.
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Spare Parts *
Get comprehensive coverage of replacement parts if required for service or support.
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“Ask An Expert” Sessions *
These are consultative sessions where you have 1-on-1 time with Hawk Ridge Systems experts to get advice or assistance with your 3D printing needs beyond technical support. There are eight sessions available annually, with two sessions per quarter.
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Professional Services Discount *
Get 10% discounts on Hawk Ridge Systems and HP professional services, such as 3D printing services, technical support, training, installation services, platform upgrades, and more..
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Manufacturing Services Discount
Get a 10% discount on manufacturing services — such as DFAM, scanning and reverse engineering, printing services, and production needs — through Hawk Ridge Systems’ partner, A3D Manufacturing.
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Uptime Insurance
Get coverage for accidentally damaged items and onsite support to ensure smooth operations, a consistent printing workflow, and ways to address issues before delays happen.
*See Terms and Conditions
Frequently Asked Questions
It depends on the type of printer you purchase and your goals. Each HP 3D printing solution is custom–configured and tailored to meet your exact needs. Reach out to one of our Hawk Ridge Systems representatives to learn what might be a good fit for you.
Uptime insurance is a comprehensive program tailored to optimize Hawk Ridge Systems customers’ 3D printing experience by ensuring smooth operations, promptly addressing issues, and maintaining a consistent printing workflow. It provides peace of mind for reliable and consistent printing, including coverage for accidentally damaged items and onsite support from partners.
Hawk Ridge Systems’ Premium Care contract offers additional features and benefits, including discounted pricing on all HP and A3D Manufacturing services throughout the contract term, exclusive “Ask an Expert” sessions, and access to uptime insurance for an optimized 3D printing experience.
Why Choose Our Subscription Plans?
In an industry where one size rarely fits all, we understand that every organization has unique needs – whether you’re a Fortune 500 company or a startup in a garage.
That’s why we’ve redesigned our Subscription services to offer more flexibility and options tailored to your specific requirements.
Discover our HRS Essential & Premium Care plans to find the perfect fit for achieving your business objectives.
Contact Us Today
Creating the best products requires the best solutions, training and support.
With a little insight into your product development process, our team of pros can point you to any tools you need (and nothing you don’t).
But it doesn’t end there. We’ll stay with you every step of the way, helping solve complex design issues, 3D printing application questions and so much more.
No matter where you’re at, both in your process and geographically, we’re here.