FREQUENTLY ASKED QUESTIONS
How do I register for courses once
I purchase a Training Pass?
You can visit our Training Course schedule or visit the course description
page for the specific course you want to register for and find upcoming
dates. When you find a date that works for your schedule, you can skip the
“Buy Now” button and select “Register” to enter your information and
secure your spot.
What knowledge do I need before
taking one of your training courses?
Prerequisite knowledge is listed on each individual training course
description page. We assume all students registering for classes meet the
posted prerequisites. If you have any questions, please reach out to
What if I cannot make it to a class
that I’ve registered for?
If you need to cancel or reschedule, we request that you give us notice of
four (4) business days before the start of your class so that we may plan
appropriately and accommodate other students. Failure to notify us of your
intent to cancel will result in the forfeiture of the training seat.
Do you ever cancel training
We rarely cancel classes, but please note that if a class does not meet
minimum registration requirements, we reserve the right to cancel.
Students will be notified no less than five (5) days prior to the class
start date if their class has been canceled.
Do Training Passes expire?
All training passes expire one (1) year from the date of purchase.
Can I split the courses included in
the pass with a co-worker?
Training Passes are good for one (1) named user per pass.
Can I repeat one of the classes
included in the Training Pass?
Students may take each course included in the Training Pass only once.
What do I do if a class is full?
You can request to be put on a waitlist. If/when a seat opens in a
requested class, Hawk Ridge Systems will contact you. Seats are made
available first come, first served.
What do I do if I can't find the
course I’d like to take?
We regularly add classes to our training calendar, so be sure to check
back often or contact us at firstname.lastname@example.org to get started.