SOLVING YOUR MOST DEMANDING BUSINESS & DESIGN CHALLENGES
SOLIDWORKS Enterprise Subscription Services (ESS) builds upon your Standard Subscription to provide a direct relationship with Dassault Systèmes for additional resources and support, improved access, and customized processes that meet the most demanding business and design challenges.
ESS is best for companies with:
- Design or engineering teams in multiple locations
- Complex business, engineering, and design processes
- Mission-critical projects and designs on tight time-to-market schedules
Services you can take advantage of:
- Live 24/5 technical support, including file upload, remote assistance, and training, with an experienced technical support team
- Quick response and resolutions to major business issues
- Access to an extensive help center to navigate installation, common questions and issues, and licensing
- Data testing for upgrades with peace of mind
- Expert insight on best ways to improve workflow with SOLIDWORKS products
- Easy migration plans for SOLIDWORKS and SOLIDWORKS Product Data Management (PDM)
- Unlimited free online SOLIDWORKS certifications
- Additional support from Dassault Systèmes teams
STANDARD SUBSCRIPTION |
ENTERPRISE SUBSCRIPTION |
|
|---|---|---|
| Technical support 8 hours x 5 days | ||
| Technical support 24 hours x 5 days | ||
| Hawk Ridge Systems technical support | ||
| Access to Customer Portal | ||
| Access to Knowledge Base | ||
| Upgrade to new major software version | ||
| Access to service packs | ||
| User discussion forums | ||
| SOLIDWORKS and SOLIDWORKS PDM (PDM) webcasts | ||
| Dassault Systèmes Customer Success Manager (CSM) | ||
| Dassault Systèmes Technical Support Coordinator (TSC) | ||
| Dassault Systèmes executive member | ||
| Regular meetings with Hawk Ridge Systems, 3DS CSM, and 3DS executive member | ||
| Regularly scheduled detailed customer reports | ||
| Integration of customer dataset to SOLIDWORKS internal tests | ||
| Customer data update testing for upgrade assurance | ||
| Multi-site (international) implementation coordination | ||
| Product vision sharing from Dassault Systèmes R&D | ||
| Product listening and product priorities sessions | ||
| SOLIDWORKS PDM performance baseline and monitoring | ||
| Weekend support of major version upgrades (approved upon request) | ||
| SOLIDWORKS and SOLIDWORKS PDM upgrade planning | ||
| Exclusive SOLIDWORKS Beta access | ||
| Extended Hotfix support | ||
| Two complimentary 3DEXPERIENCE World VIP tickets | ||
| Improved response times (see below) | ||
| Dedicated/Private online ESS-only community | ||
| Unlimited free access to certification exam vouchers | One per license | Unlimited |
| Certification Management System | ||
| API Labs Session | ||
| Discounted purchase option for MySolidWorks Professional |
STANDARD RESPONSE TIMES
CRITICAL |
HIGH |
MEDIUM |
LOW |
|
|---|---|---|---|---|
| Initial Response | 4 hours* | 8 hours* | 24 hours* | 48 hours* |
| Updates | 3 days** | 5 days** | On request | On request |
| Relief | Continuous | ASAP | Reasonable effort | Reasonable effort |
ENTERPRISE RESPONSE TIMES
CRITICAL |
HIGH |
MEDIUM |
LOW |
|
|---|---|---|---|---|
| Initial Response | 1 hour* | 4 hours* | 12 hours* | 24 hours* |
| Updates | 1 day** | 3 days** | 90 days** | On request |
| Relief | Continuous | ASAP | Reasonable effort | Reasonable effort |
business hours* / business days**
ESSENTIAL SUCCESS PLAN
Take advantage of these exclusive benefits available with your Subscription service plan.
ON-DEMAND TRAINING
Take control of your knowledge and skills with over 7,500 online courses and an expansive library of resources.
TECHNICAL SUPPORT
Questions? Ask us! Our team of engineering and manufacturing experts is available to answer any questions you may have on SOLIDWORKS, CAMWorks, 3D Printers and more.
SOLIDWORKS CERTIFICATION
SOLIDWORKS certifications can be used as a benchmark to measure your knowledge and competency with SOLIDWORKS software.
3D PRINTING VOUCHER - 20% OFF
Have you ever wondered how 3D printing could benefit your company’s manufacturing processes but never pursued it?
SOLIDWORKS CAM STANDARD
Get your designs into production faster, avoid costly rework and work from one common model when you have a fully integrated CAM system.
SOLIDWORKS VISUALIZE STANDARD
Utilize your 3D CAD data to create incredible renderings, interactive images & videos, Virtual Reality (VR), and so much more. (Pro & Premium Subscription)
NEW RELEASES AND UPGRADES
Receive the latest versions of SOLIDWORKS software when it’s released. Having the current version helps keep you on pace with clients – and the competition.
ELITE SUCCESS PLAN
Everything that comes with the Essential Success Plan plus ...
ASK AN EXPERT SESSION
Take advantage of our team of design, analysis, and manufacturing pros by scheduling a consultative session with one of our experts.
INSTRUCTOR-LED TRAINING CREDIT - $500
Built for interactive learning and free from lectures, our learning spaces are set up to foster hands-on, lab-based training. Learn from a live instructor in-person or in our virtual training environment.
SERVICES DISCOUNT
Hawk Ridge Systems provides a wide range of services to get the most out of your SOLIDWORKS product portfolio. Take advantage of the wide range of services we offer at a discounted Elite rate!
SOLIDPROFESSOR ON-DEMAND TRAINING SITE LICENSE
Users with an Elite Subscription Plan have access to a SolidProfessor “site license,” which includes logins for up to 3x the number of Elite SOLIDWORKS Subscription users.
FREQUENTLY ASKED QUESTIONS
As an ESS customer, you’ll have a designated Dassault Systèmes Customer Success Manager (CSM). Your CSM can give you detailed service reports based on your open issues and performance, help with strategic planning on projects, coordinate ESS resources, and schedule and facilitate calls and onsite visits as needed throughout the year.
Our technical support team at Hawk Ridge Systems can connect you with a Dassault Systèmes technical support coordinator (TSC) for additional technical support.
You also have access to SOLIDWORKS executives to ensure your key strategic objectives align with the Dassault Systèmes vision.
Hawk Ridge Systems support teams will provide extensive assistance to implement or mitigate your software to SOLIDWORKS successfully. The mitigation plan includes:
- Identifying and resolving critical issues before upgrading.
- Monitoring performance throughout the engagement.
- Creating a custom plan to ensure migration is successful with no interruption.
ESS customers can share feedback on products and help the Dassault Systèmes Product Definition team with enhancing or developing product features. This sharing opportunity allows ESS customers to provide more insight into their business and design challenges.
Dassault Systèmes holds an annual future vision-sharing event to announce the future direction of its products and services. ESS customers can learn how this helps their plans and investments.
Product Priorities sessions are product announcements from the SOLIDWORKS R&D team at 3DEXPERIENCE World. The R&D team will present new features from the ESS community discussed during product listening sessions. ESS customers can also share their top three priorities they would like SOLIDWORKS to address during upcoming releases. ESS customers also get two complimentary 3DEXPERIENCE World VIP tickets.
