Industry-Leading Technical Support
Anyone Can Sell You Software
At Hawk Ridge Systems, we Engineer Success Together.
With more engineers than salespeople, customers can count on implementation that works, from people who get it.
With Hawk Ridge Systems, Success Integration Excellence Expertise Efficiency Reliability Innovation Precision Comes Standard
140+
Engineers on Staff
430+
Combined Certifications
25+
Years in Business
98%
Customer Satisfaction Rate
Your Success. Our Mission.
We don’t just solve problems — we empower your success. Whether it’s getting you a replacement part for your 3D printer in a snowstorm or providing real-time SOLIDWORKS guidance, our experts bring decades of real-world experience to every challenge. When you win, we win.
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The Help You Deserve Without the Wait
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It’s in Our DNA to Problem-Solve
Engineering isn’t just our expertise — it’s our passion. For over 25 years, our team of seasoned experts has been building long-term relationships by solving the toughest challenges using advanced software, powerful 3D technologies, and innovative business growth strategies.
It’s in our DNA to dig deeper, problem-solve faster, and put your success first — because that’s what a real partnership looks like.
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The Expertise You Need,
Coast to Coast
With a 12-hour support window and a team of expert engineers spanning coast to coast, we provide comprehensive support tailored to our customers’ needs — no matter the complexity or location.
Our solutions cover all 50 states and Canada, ensuring you get the help you need, when you need it.
Have a question? We have the answer.
Support Hours:
Monday – Friday
- 5 AM – 5 PM PT
- 6 AM – 6 PM MT
- 7 AM – 7 PM CT
- 8 AM – 8 PM ET
SOLIDWORKS Essentials Guide: Your Secret Weapon
Whether you’re just getting started or a seasoned SOLIDWORKS user, our Quick Reference Guide is your ultimate tool for navigating the software with confidence.
Crafted by our tech support experts, this comprehensive guide combines all the essential icons, shortcuts, and tools in one beautifully organized document. From sketching and assembling to drawing views and mouse gestures, it’s everything you need to solve problems faster and design smarter.
Get Your Download Today
Unlock the Power of Expert Support
As a customer, you gain exclusive access to our Ask-an-Expert Sessions — a direct line to our industry-leading engineers for personalized guidance on issues beyond standard tech support.
From mastering advanced SOLIDWORKS tools to automating workflows and refining design practices, we work with you to craft innovative solutions tailored to your needs.
Get the Right Support You Need
Whether it’s solving a tricky SOLIDWORKS CAD problem or fixing a mechanical issue with your 3D printer, we have the best strategies to support you through your engineering and manufacturing journey.
Software Technical Support
Get expert help to solve issues with SOLIDWORKS, CAMWorks, DriveWorks, and more.
Hardware Technical Support
Find solutions for Markforged 3D printers, HP 3D printers, Formlabs 3D printers, Artec 3D scanners, and more.
Ask-an-Expert
Support
Connect with our experts to guide you through technical questions, best practices, and smart strategies.