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Hawk Ridge Systems

Industry-Leading Technical Support

Anyone Can Sell You Software

At Hawk Ridge Systems, we Engineer Success Together.

With more engineers than salespeople, customers can count on implementation that works, from people who get it.

With Hawk Ridge Systems, Success Integration Excellence Expertise Efficiency Reliability Innovation Precision Comes Standard

140+

Engineers on Staff

430+

Combined Certifications

25+

Years in Business

99%

Customer Satisfaction Rate

Your Success. Our Mission.

We don’t just solve problems — we empower your success. Whether it’s getting you a replacement part for your 3D printer in a snowstorm or providing real-time SOLIDWORKS guidance, our experts bring decades of real-world experience to every challenge. When you win, we win. 
 
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The Help You Deserve Without the Wait

It’s in Our DNA to Problem-Solve

Engineering isn’t just our expertise — it’s our passion. For over 25 years, our team of seasoned experts has been building long-term relationships by solving the toughest challenges using advanced software, powerful 3D technologies, and innovative business growth strategies.  
 
It’s in our DNA to dig deeper, problem-solve faster, and put your success first — because that’s what a real partnership looks like.  

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The Expertise You Need,
Coast to Coast

With a 12-hour support window and a team of expert engineers spanning coast to coast, we provide comprehensive support tailored to our customers’ needs — no matter the complexity or location. 
 
Our solutions cover all 50 states and Canada, ensuring you get the help you need, when you need it. 

Have a question? We have the answer.

Support Hours:

Monday – Friday

  • 5 AM – 5 PM PT
  • 6 AM – 6 PM MT
  • 7 AM – 7 PM CT
  • 8 AM – 8 PM ET
Blue map of the United States and Canada showing Hawk Ridge Systems' North American support coverage

SOLIDWORKS Essentials Guide: Your Secret Weapon

Whether you’re just getting started or a seasoned SOLIDWORKS user, our Quick Reference Guide is your ultimate tool for navigating the software with confidence.  
 
Crafted by our tech support experts, this comprehensive guide combines all the essential icons, shortcuts, and tools in one beautifully organized document. From sketching and assembling to drawing views and mouse gestures, it’s everything you need to solve problems faster and design smarter. 

SOLIDWORKS Essentials Quick Reference Guide pages with a download icon

Get the Right Support You Need

Whether it’s solving a tricky SOLIDWORKS CAD problem or fixing a mechanical issue with your 3D printer, we have the best strategies to support you through your engineering and manufacturing journey.

Engineers reviewing a 3D CAD render of an electric concept car in a high-tech lab

Software Technical Support

Get expert help to solve issues with SOLIDWORKS, CAMWorks, DriveWorks, and more.

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Two engineers examining a spool of filament and a 3D printer part in a print lab

Hardware Technical Support

Find solutions for Markforged 3D printers Formlabs 3D printers, Artec 3D scanners, and more.

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Hawk Ridge Systems support engineer pointing at a SOLIDWORKS screen while helping a customer

Ask-an-Expert Support

Connect with our experts to guide you through technical questions, best practices, and smart strategies.

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