Purchases: All training purchases are final and will be invoiced upon receipt
of purchase order. Classes, passes, or credit blocks, must be completed within
one (1) year of purchase date or tuition will be forfeited. Fees are
non-transferrable to other purchases.
Cancellations: If you need to cancel or reschedule, we kindly request that you
give us notice of four (4) business days before the start of your class so
that we may plan appropriately and accommodate other students. Failure to
notify us of your intent to cancel will result in the forfeiture of the
training seat. Please note that if a class does not meet minimum registration
requirements, we reserve the right to cancel. Students will be notified no
less than five (5) days prior to class start if their class has been
Training Passes: Training pass purchases are good for one (1) named user per
pass and expire one (1) year from the date of purchase. Passes are
non-transferrable to other users.
Training Credit Blocks: Training credit block purchases expire one (1) year
from the date of purchase. Unused credits are non-refundable. Credits are only
valid for regularly scheduled classes held online or in the classroom.
Training Credits are consumed at the posted credit value of a course. Credits
may not be used to purchase other training packages or promotions. Credits may
not be used to purchase private or tailored courses.
Elite Training Credits: Elite Training Credits are only available with our
Elite Subscription package. All purchases are final and will be invoiced upon
receipt of purchase order. Training redeemed using Elite Training credits must
be redeemed within one (1) year of purchase date (3-year expiration for 3-year
renewals) or the Elite Training Credit(s) will be forfeited. Elite Training
Credits are consumed at the posted credit value of a course or in whole $500
increments. Fees are non-transferrable to other purchases.
Prerequisites: Hawk Ridge Systems clearly posts the prerequisites for each
course. We assume all students registering for classes meet the posted
prerequisites. If you have any questions, please reach out to
Waitlist Requests: If/when a seat opens in a requested class, Hawk Ridge
Systems will contact you. Seats are made available first come, first served.