Subscription Service & Purchase Terms & Conditions

Hawk Ridge Systems Offerings

SOLIDWORKS Troubleshooting Support provided by over 80 Certified SOLIDWORKS Engineers
Local Technical Engineering Support 1.877.266.4469 US or 1.866.587.6803 CAN
Support Hours: Monday – Friday, 5 AM – 5 PM PST, 7 AM -7 PM CST, 8 AM – 8 PM EST
Hawk Ridge Systems 24/7 Support website, www.hawkridgesys.com/support
Interactive real-time screen sharing for problem resolution
SOLIDWORKS Customer Portal for service requests and software performance requests
Technical Support Phone Support – 95% customer satisfaction with a Service Level Objective of calls answered in under 2 minutes

Hawk Ridge Systems Offerings with Essentials Plan

SolidProfessor On-demand Training for Named Users
Access to latest Software releases and service pack updates within the year (5 Service Packs per year via download).
Engineering Exams and Certification Prep Courses from SolidProfessor
Unlimited Access to Hawk Ridge Systems Knowledge Base, Advanced Product Tutorials and Video Library
SOLIDWORKS CAM Standard with part mode only (no indexing) for 2.5 Axis Premium Milling (with purchase of SOLIDWORKS)
VISUALIZE Standard (with purchase of SOLIDWORKS Professional and Premium)
Free SOLIDWORKS Professional Exam Certification – CSWP or CSWA
3D Printing Service Voucher – 20% off (per year)

Hawk Ridge Systems Offerings with Elite Plan (Includes Essentials plan listed above):

Live Instructor-Led Training Credit – $500 per SOLIDWORKS User (per year – must be used within the subscription year)
SolidProfessor On-demand Training Site License (up to 3X SOLIDWORKS Users)
Services Discount (20% rate reduction towards any services project. Can be used for multiple service projects.)

NEW RELEASES:

Automatic deployment of new versions, updates, and fixes for the duration of your term

SUPPORT:

3DEXPERIENCE Troubleshooting Support provided by over 80 Certified CAD and PDM/PLM Engineers
Local Technical Engineering Support 1.877.266.4469 US or 1.866.587.6803 CAN
Support Hours : Monday – Friday, 5 AM – 5 PM PST, 7 AM -7 PM CST, 8 AM – 8 PM EST
Hawk Ridge Systems 24/7 Support website, www.hawkridgesys.com/support
Interactive real-time screen sharing for problem resolution
3DEXPERIENCE support app for direct submission of software issues Hawk Ridge Systems Offerings