SUBSCRIPTION & PURCHASE TERMS & CONDITIONS

Hawk Ridge Systems Exclusives

  • SOLIDWORKS Troubleshooting Support provided by over 80 Certified SOLIDWORKS Engineers
  • Local Technical Engineering Support 1.877.266.4469 US or 1.866.587.6803 CAN
  • Support Hours: Monday - Friday, 5 AM - 5 PM PST, 7 AM -7 PM CST, 8 AM - 8 PM EST
  • Hawk Ridge Systems 24/7 Support website, www.hawkridgesys.com/support
  • Interactive real-time screen sharing for problem resolution
  • SOLIDWORKS Customer Portal for service requests and software performance requests
  • Technical Support Phone Support – 95% customer satisfaction with a Service Level Objective of calls answered in under 2 minutes

Hawk Ridge Systems Exclusives with Essentials Plan

  • SolidProfessor On-demand Training for Named Users
  • Access to latest Software releases and service pack updates within the year (5 Service Packs per year via download).
  • Engineering Exams and Certification Prep Courses from SolidProfessor
  • Exclusive HawkWare™ Standard Productivity Tools for SOLIDWORKS
  • Unlimited Access to Hawk Ridge Systems Knowledge Base, Advanced Product Tutorials and Video Library
  • SOLIDWORKS CAM Standard with part mode only (no indexing) for 2.5 Axis Premium Milling (with purchase of SOLIDWORKS)
  • VISUALIZE Standard (with purchase of SOLIDWORKS Professional and Premium)
  • Free SOLIDWORKS Professional Exam Certification – CSWP or CSWA
  • 3D Printing Service Voucher - $500 value (per year)

Hawk Ridge Systems Exclusives with Elite Plan (Includes Essentials plan listed above):

  • “Ask an Expert” Technical Support Single Session – Up to 2 hours
  • Live Instructor-Led Training Credit – $500 per SOLIDWORKS User (per year – must be used within the subscription year)
  • SolidProfessor On-demand Training Site License (up to 3X SOLIDWORKS Users)
  • Services Discount (20% rate reduction towards any services project. Can be used for multiple service projects.)

NEW RELEASES:

  • Automatic deployment of new versions, updates, and fixes for the duration of your term

SUPPORT:

  • 3DEXPERIENCE Troubleshooting Support provided by over 80 Certified CAD and PDM/PLM Engineers
  • Local Technical Engineering Support 1.877.266.4469 US or 1.866.587.6803 CAN
  • Support Hours : Monday - Friday, 5 AM - 5 PM PST, 7 AM -7 PM CST, 8 AM - 8 PM EST
  • Hawk Ridge Systems 24/7 Support website, www.hawkridgesys.com/support
  • Interactive real-time screen sharing for problem resolution
  • 3DEXPERIENCE support app for direct submission of software issues Hawk Ridge Systems Exclusives
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