Hawk Ridge Systems Offerings
- SOLIDWORKS Troubleshooting Support provided by over 80 Certified SOLIDWORKS Engineers
- Local Technical Engineering Support 1.877.266.4469 US or 1.866.587.6803 CAN
- Support Hours: Monday - Friday, 5 AM - 5 PM PST, 7 AM -7 PM CST, 8 AM - 8 PM EST
- Hawk Ridge Systems 24/7 Support website, www.hawkridgesys.com/support
- Interactive real-time screen sharing for problem resolution
- SOLIDWORKS Customer Portal for service requests and software performance requests
- Technical Support Phone Support – 95% customer satisfaction with a Service Level Objective of calls answered in under 2 minutes
Hawk Ridge Systems Offerings with Essentials Plan
- SolidProfessor On-demand Training for Named Users
- Access to latest Software releases and service pack updates within the year (5 Service Packs per year via download).
- Engineering Exams and Certification Prep Courses from SolidProfessor
- Exclusive HawkWare™ Standard Productivity Tools for SOLIDWORKS
- Unlimited Access to Hawk Ridge Systems Knowledge Base, Advanced Product Tutorials and Video Library
- SOLIDWORKS CAM Standard with part mode only (no indexing) for 2.5 Axis Premium Milling (with purchase of SOLIDWORKS)
- VISUALIZE Standard (with purchase of SOLIDWORKS Professional and Premium)
- Free SOLIDWORKS Professional Exam Certification – CSWP or CSWA
- 3D Printing Service Voucher - $500 value (per year)
Hawk Ridge Systems Offerings with Elite Plan (Includes Essentials plan listed above):
- “Ask an Expert” Technical Support Single Session – Up to 2 hours
- Live Instructor-Led Training Credit – $500 per SOLIDWORKS User (per year – must be used within the subscription year)
- SolidProfessor On-demand Training Site License (up to 3X SOLIDWORKS Users)
- Services Discount (20% rate reduction towards any services project. Can be used for multiple service projects.)
NEW RELEASES:
- Automatic deployment of new versions, updates, and fixes for the duration of your term
SUPPORT:
- 3DEXPERIENCE Troubleshooting Support provided by over 80 Certified CAD and PDM/PLM Engineers
- Local Technical Engineering Support 1.877.266.4469 US or 1.866.587.6803 CAN
- Support Hours : Monday - Friday, 5 AM - 5 PM PST, 7 AM -7 PM CST, 8 AM - 8 PM EST
- Hawk Ridge Systems 24/7 Support website, www.hawkridgesys.com/support
- Interactive real-time screen sharing for problem resolution
- 3DEXPERIENCE support app for direct submission of software issues Hawk Ridge Systems Offerings
